This policy sets describes how we, Win or Lose Limited (“Win or Lose”, “we”, “us”), process your personal data that you provide to us when using our website https://www.win-or-lose.com/ (the “website”). Please read it carefully. We care about your privacy. We are committed to safeguarding the privacy of our website visitors.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
We may collect, store and use the following kinds of personal data:
(a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
(b) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including billing addresses, shipping addresses, sizing details);
(c) Information that you provide to us for the purpose of registering with us (including name, email, communication preferences);
(d) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including name and email address);
(e) Any other information that you choose to send to us;
(f) We do not store credit card details
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and to remember what you have added to your shopping cart. We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We also use Facebook cookies and pixels, Reddit Advertising Pixel, and Twitter Universal tracking code for advertising and to ensure that any advertisements are relevant to you. We may also use a cookie to learn whether visits to our website were as a result of someone seeing our advert on Facebook, Reddit or Twitter. This information is anonymous and does not specify individuals.
Win or Lose uses third party payment providers SagePay and PayPal to process payments for payments through the Website. Our payment services providers may also send you cookies.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.
Where we have your consent:
(a) Send you marketing updates via email about all the latest news, products, competitions and offers at Win or Lose. You can unsubscribe at any time by clicking the link in any email. We share your personal information with a variety of third party email marketing providers who assist us in delivering our email marketing campaigns to you. Third Parties include: MailChimp.
(b) Use your details to show you advertising on such Social Media platforms as Facebook and Instagram or via other third party advertising that may appear on other websites you use. Online advertising channels we may use are: search engine marketing, digital display, paid social – these are all on third party sites or platforms.
(c) We may tailor emails and online advertising so they’re relevant to what you have shown an interest in, your location and the things you buy from us.
To carry out our business and to provide a service or carry out a contract with you:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
Our website financial transactions are handled through our payment services providers, SagePay and PayPal. You should only provide your personal information to our payment service providers after reviewing their privacy policies, which you can find here
We will share information with our payment service providers only to the extent necessary for the purposes of processing payments you make via our website.
In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
In order to handle orders, we use third party delivery service and storage partners. As such, for the purposes of administering the order and to fulfil our contractual obligations in relation to you we will share your personal data, including your name, address and telephone number in addition to order information with our delivery and storage partners.
We will use our best efforts to be sure that third parties who work with us as our agents to make this website and its contents available to you, and to fulfil your orders and requests, agree to protect personal information that they must access in order to serve our website and our visitors.
We may offer links to other websites we use and recommend. However, we are not responsible for the content or information collection policies of websites operated by other companies. If you visit another website, we advise you to review their privacy and other policies.
You may instruct us to provide you with any personal information we hold about you.
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites use of your personal data for marketing purposes.)
Please let us know if the personal information which we hold about you needs to be corrected or updated. If you wish to unsubscribe from our emails please click on the unsubscribe link found at the bottom of every email we send.